Refund policy

Change-of-mind returns

You may request a change-of-mind return within 10 business days after receiving your order. Email contact@selectocanberra.com with your order number and the item you wish to return. We will provide the return instructions and the correct return address.

For a change-of-mind return, the item must be unworn, unused and in its original condition, with its original tags. The customer pays the cost of return postage. Please keep your postage receipt and use a service that allows you to track the parcel.

Refunds

We will notify you after the returned item has been received and inspected. Approved refunds are made to the original payment method. Your payment provider may take additional time to make the funds available.

Faulty, damaged or incorrect items

If your item is faulty, damaged, incorrect or does not match its description, contact us with your order number and details of the issue. The 10-business-day change-of-mind limit and original-condition requirements do not restrict your rights under Australian Consumer Law.

For a major failure, you may choose a refund or replacement. For other failures, you may be entitled to an appropriate remedy within a reasonable time. Where a product is confirmed to have a problem covered by consumer guarantees, we will reimburse reasonable return postage costs. Please retain your receipts.

Nothing in this policy excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded.